|
Privacy policy
You, as a customer, are very important to us. We are a small business and therefore do not participate in buying/selling of contact information. Your email and shipping address are used only for a single transaction unless you request a store newsletter for sales/new items. All other personal information (credit card, etc) is processed through Paypal or Amazon. Store checkout is done through SSL server and processed by Paypal, a member of Verisign.
Refund policy All refunds require a return of the product within 7 days at buyers expense. Items returned opened due to reasons other than seller error will be charged a 15% restocking fee. Shipping costs are not refundable. Most manufacturer defects are not covered in the refund policy…buyer should contact company for a resolution (but please email us if the company is unable to assist). Please see our feedback and buy with confidence!
Shipping policy
Most items ship the next business day; please allow time for weekends/holidays. Please note that delivery times are estimates and not guaranteed.
Ebay/Amazon customers: Seller may choose to ship USPS, FedEx Ground or UPS Ground (AFO/APO by USPS only; P.O. Boxes are accepted). Please ensure the shipping address is correct…misdirected packages will be sent to you again AT YOUR EXPENSE.
Payment policy
Store users: Credit cards are processed via Paypal Pro Payments or Google Checkout and are charged at the time of your order. Cashiers checks and money orders are also accepted.
Ebay Users: Paypal is the preferred method of payment. Please submit payment within 5 days by the Ebay Checkout page. Money orders are accepted. Amazon Users: Credit/debit cards entered through Amazon checkout are charged at the time of shipping. No other form of payment is accepted. Money orders may be sent to: Luke’s Trains and More, 5516 Beggs Rd, Orlando, FL 32810 Legal Notice
Seller is not responsible for the following: items lost/damaged in shipping without insurance, manufacturer defects in products, typos in listing/mislisting of pictures etc which lead to customer assumptions when buyer does not ask questions, differences in perception of quality of merchandise, delivery time due to post office, misdirected payments/packages due to incorrect address or post office error, or any product more than 30 days after receipt.
Terms of Service
Purchasing an item from Lukestrainsandmore constitutes an agreement that you understand and agree to all terms of service above. Any inquiries must be made PRIOR to purchase. Users must be 18 years of age or older.
|
